The Melusine · Information

Terms & conditions.

A few practical details about using our website, planning a visit and getting in touch with the team.

Last updated 30 October 2026

Using this website

This website provides information about The Melusine at Ivory House, East Smithfield, St Katharine Docks, London E1W 1AT. Please use it lawfully and avoid interfering with its operation, security or other visitors’ use.

Questions about the website or these terms can be sent to hello@themelusine.co.uk or discussed with us on 020 7702 2976.

Table reservations

The “Book a Table” links take you to OpenTable. Your reservation is subject to the availability, booking information and any cancellation or payment conditions presented during that booking process.

Please check your confirmation carefully. If you need to change a reservation or discuss a requirement, use the details in your confirmation or contact the restaurant.

Private hire & group enquiries

Sending an enquiry does not confirm a booking, reserve a date or commit you to an event. The team will discuss availability, menus, guest numbers and arrangements with you.

Any event price, deposit, cancellation arrangements and other booking conditions will be agreed with you separately before your event booking is confirmed. Please refer to the written arrangements for your particular occasion.

Menus, prices & dietary needs

Our menus are seasonal and may be shown as sample menus. Dishes, wines, vintages and other items depend on availability and can change. Please ask the team about the current selection and prices.

Prices are shown in pounds sterling. Any applicable service charge is identified on the menu or bill.

Please tell the team about allergies or dietary requirements before ordering, even if you have mentioned them in an enquiry. Menu descriptions are not a substitute for discussing an allergy with the restaurant.

Gift vouchers

Gift voucher purchases are completed through Square. Check the amount, recipient details and the purchase and redemption terms shown at checkout before paying.

If you have a question about using a voucher at The Melusine, contact the restaurant. The website enquiry form is not a payment facility.

Website content & external services

The website’s photographs, design, wording and other materials are protected by intellectual property rights. You may browse and use the information to plan a personal visit. Please ask before reproducing material for commercial use.

We aim to keep the website useful and accurate, but occasional errors or interruptions can occur. Please contact us if something appears incorrect or if you need to confirm a detail before making arrangements.

Links to other websites are provided for your convenience. Their services, terms and privacy notices apply when you use them. Our Privacy policy explains how information is handled on this website.

Your rights

These website terms do not remove or restrict your statutory consumer rights. They do not exclude liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

These terms are governed by the law of England and Wales. This does not affect any mandatory protections or rights to bring a claim that apply where you live.

Changes & questions

We may update these website terms as the site changes. The revision date is shown at the top of this page. An update to this page does not replace the specific arrangements already agreed for a confirmed booking.

If anything is unclear, please contact the team before making a booking or purchase.